Surfshark VPN FAQ
Answers to the most common questions from new Surfshark users – covering installation, login, connections and account management.
Before You Download Surfshark
A few things worth knowing before you install that will make your experience smoother.
All Platforms Supported
Windows, macOS, iOS, Android and Linux are all supported. One account connects unlimited devices simultaneously – ideal for households with multiple devices.
30-Day Refund
Every plan includes a 30-day money-back guarantee. If the service doesn't suit you, contact live support and get a full refund – no paperwork required.
No-Logs Policy
Independently audited multiple times, Surfshark has been confirmed to strictly enforce a no-logs policy. Your browsing history is never stored or shared with any third party.
Restricted Regions
For users in mainland China or other heavily censored regions, install and configure the app before you travel. Enable NoBorders mode or switch protocols if you encounter connection issues.
Frequently Asked Questions
Quick answers about downloading, installing and using Surfshark VPN.
Surfshark is a globally recognized VPN service headquartered in the British Virgin Islands. It offers AES-256 encryption, unlimited device connections, servers in 100+ countries and an independently audited no-logs policy.
Click 'Free Download' on the Surfshark site, select your platform (Windows/Mac/iOS/Android), run the installer and log in. The whole process takes 3–5 minutes and no technical background is needed.
Surfshark supports NoBorders mode and traffic obfuscation technology, which are specifically designed for censored environments. Install and configure the app before entering a restricted region for best results.
There is no permanent free version, but every subscription includes a 30-day money-back period. Subscribe to any plan, use the full service, and claim a complete refund within 30 days if it doesn't meet your needs.
Surfshark places no cap on simultaneous connections. One account protects every phone, laptop, tablet and smart TV in your home at the same time – a key differentiator from competitors.
First check that your email and password are correct. If you forgot your password, use 'Forgot Password' to reset via email. For account or subscription issues, contact Surfshark's 24/7 live support.
Surfshark uses AES-256-GCM encryption and supports WireGuard, OpenVPN and IKEv2 protocols. It has been audited by Cure53 and others, with a confirmed no-logs policy – placing it among the most secure VPNs available.
Within 30 days of purchase, open the live chat on the Surfshark site and request a refund. No specific reason is needed. Refunds are processed within 5–10 business days back to your original payment method.
Download Surfshark VPN
Questions answered. Download the official app now – all platforms supported, 30-day money-back guarantee.
